9 12, 2013

Miscellaneous Guest Blog Posts

As a professional freelance copywriter, Elspeth Misiaszek is often asked to contribute her voice as a guest blogger.  If you’ve got a blog you’d like to link us to, please feel free to contact us for more information on our guest blogging services. Interact Media – 5 Tips Every Professional Copywriter Should Know Eco  Traveler

22 02, 2013

How Zappos Totally Rocks Customer Service with Social Phone Systems

Did you read the story about the record breaking 8 hour phone call a Zappos customer service representative endured? Well, good for her.  Most of us would never hang out on the phone that long with anyone – even our … Continue reading

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18 02, 2013

5 Reasons You Get the Best Customer Support with a Social Phone System

When was the last time you surveyed your customers?  Did you ask what they like about your business? How about what they hate? When you start to ask questions, you’ll be surprised by what you learn. In fact, most companies … Continue reading

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14 02, 2013

3 Sexy Features of Social Phone Systems

Wondering what to get your business for Valentine’s Day? It’s no surprise how many Halloo clients are falling in love with social phone systems this year. While the concept is easy, they’re reaping big rewards … the sexy kind. There … Continue reading

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12 02, 2013

Ultimate Love Match: CRMs and Social Phone Systems

If you’ve been using a RSS-looking CRM system, getting all the data in the right boxes at the right screen is frustrating.  It often doesn’t save and if you miss a detail you may mess up the next person down … Continue reading

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4 02, 2013

Jaw-dropping Results on Just How Much More Efficient Social Phone Systems Are

What if I suggested that most of your small business phone system issues could be instantly eliminated?  You know, the, “I thought you called the customer back” loss of sale issues that happen to the best companies out there.  Social … Continue reading

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1 02, 2013

3 Key Answers to What Is a Social Phone System

What is a social phone system? When you connect the very specific call log information with social media (i.e. putting faces and names to all the calls coming in or going out) you have a social phone system. A social … Continue reading

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12 12, 2012

How to Best Answer the Phone When You’re Doing Customer Support

The other day, I needed to shop for health insurance.  I hate shopping in general so health insurance was a double whammy of misery.  It’s interesting, though, that when I do need to call around, the best phone systems for … Continue reading

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31 10, 2012

The One Emergency Phone Feature You Need During a Storm

All of a sudden, the weather in the winter seems to turn foul. We go from moderate mornings and light jackets to freezing temperatures and scraping frost off our cars.  So, what do you do when you need to get … Continue reading

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15 10, 2012

iPhone 5 Extra Row of Apps: Do More Aps Help Small Business?

I’m going to offer a shameless rant for just one second: I hate being told ‘There’s an app for that.’  I hate when my phone asks me if I want to add an app and being advised that a website … Continue reading

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